Does StockX refund fake?
Why did StockX give me a refund
If StockX is unable to match you with a new Seller as a result of your purchase failing verification, you will be refunded your full purchase price.
Can I dispute a StockX order
If you received your item damaged, were sent the incorrect item or were sent an item in the incorrect size, we will work diligently to resolve the issue as part of the StockX Buyer Promise. To open an inquiry, please submit a Buyer Promise Support Request form within ten days of receiving your item.
How do I know StockX is real
StockX offers a verification service to authenticate sneakers before they are shipped to you. You can request verification by contacting StockX customer service. Compare the price to market value: If the price of the sneakers seems too good to be true, it may be a red flag that they are fake.
What happens if StockX Seller doesn’t ship
In the case of an unreasonable amount of time passing in between a Buyer purchasing an item and failing to get shipping confirmation—generally after five days—StockX will take steps to place you with another Seller at no additional cost or, if we are unable to, refund your purchase price.
What do I do if I get scammed on StockX
If you see an unauthorized charge being made through your StockX account, it's our goal to assist you as quickly as possible. We recommend you get in touch with StockX Support to alert us to the charge so we can investigate and identify a resolution.
Does StockX refund lost or stolen items
Claims eligibility: You must reach out to StockX within 3 days of your tracking information saying "delivered" in order for us to initiate a claim for your package. Note: If a forwarding service has been used, a claim cannot be processed on an order marked as delivered to the forwarding address.
What happens if something is not authentic on StockX
If your item is reviewed and your verification failure is reversed, we will provide you with a shipping label to send the item back to StockX for re-verification. Your payout for the original sale amount will be issued once the item is received and verified.
How do I cancel my StockX order and get money back
Once your Bid has been accepted by a Seller, your order cannot be canceled. This keeps offers real, active and dependable, which fosters seller trust in the marketplace and ultimately leads to more items being offered on StockX, which is good for Buyers.
Is StockX 100% legit
With six authentication centres around the world each piece goes through rigorous, multi-step verification procedure to ensure what you're buying is 100% legit. Firstly, StockX only allow deadstock items on their marketplace, meaning that every item bought or sold must be brand new and never worn.
Can you return shoes on StockX
StockX is a live marketplace and prices fluctuate based on supply and demand in real-time. As such, once a Bid and an Ask are matched, an order is created and we are unable to offer returns, exchanges or swaps. You can always resell the item on our platform if you don't wish to keep it.
Why is StockX not giving me a refund
For Buyers, we are unable to offer refunds or credits should the price of your item decline after purchase. For Sellers, we are unable to cancel orders if the price of your item increases after your sale. We maintain this policy to support the integrity of the marketplace.
How do I get a refund from StockX
StockX is a live marketplace and prices fluctuate based on supply and demand in real-time. As such, once a Bid and an Ask are matched, an order is created and we are unable to offer returns, exchanges or swaps. You can always resell the item on our platform if you don't wish to keep it.
Does StockX refund stolen packages
Eligibility: You must reach out to StockX within 3 days of your tracking information saying "delivered" in order for us to initiate a claim for your package. Time frame: This investigation process could take up to 10 business days from the start of the investigation.
Does StockX have customer guarantee
The item must be unworn, in the condition that it was delivered and with the StockX tag still attached in order to be eligible for our Buyer Promise. In the event that StockX requests you to return the item, please expect a resolution in approximately five working days from receiving your item.
What happens if I get a fake from StockX
StockX has no obligation to return items that do not conform to the description (including, without limitation, that the item is not new and unworn, is not the correct identified size, or does not include the original box), or are counterfeit (in which case, StockX may turn those items over to the proper authorities) …
What if I never got my item on StockX
Contact StockX Support with your order number and explain your tracking inquiry. We will contact your carrier and open an investigation, if needed, for your missing package.
What happens if StockX does not verify your shoes
What happens if my item fails verification If an item is unable to successfully complete verification, we will return the item to the shipping address listed on the Seller's StockX account.
How long does it take StockX to verify authenticity
1-2 business days
Once the item is received at a StockX Authentication Center, it can take 1-2 business days for an item to be inspected. The process can extend a few days if there are issues requiring further inspection from StockX's Quality Assurance team.
What happens if you cancel a StockX order
They may also charge you a fee for canceling your order. Make sure you contact them before the order ships. Explain why you need to cancel your order and provide any proof that you ordered the wrong item (wrong size, etc.). If they do cancel your order or issue a refund, it is most likely a one-time courtesy.
How much does StockX charge for cancellation
If you don't ship after receiving these warnings, StockX will cancel your sale. In addition, you may be subject to the following penalties in the event of a canceled sale: A penalty fee equivalent to 15% of the transaction price, with a minimum charge of $15 USD or local currency equivalent.
Can you really trust StockX
Payment is only released when the goods are verified to be authentic. The service strives to be reliable, authentic, and transparent. Reliable – great service, every time. Authentic – every item on the StockX exchange is verified.
Can you return things on StockX
StockX is a live marketplace and prices fluctuate based on supply and demand in real-time. As such, once a Bid and an Ask are matched, an order is created and we are unable to offer returns, exchanges or swaps. You can always resell the item on our platform if you don't wish to keep it.
Where does StockX verify shoes
Our Authentication Centers are globally-located:Detroit, MI.Atlanta, GA.West Caldwell, NJ.Tempe, AZ. International:Berlin, DE.Eindhoven, NE.London, ENG.Hong Kong, CHN.
How long does it take for StockX to give money back
Once the item you sold passes our verification process and your payout is released, it typically takes 1-5 business days (depending on your bank and region) for funds to arrive in your bank account.
Will goat refund my money
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you and less any priority processing fee paid, by issuing you site credit (GOAT credit) to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.